Recall Policy

Upon receiving notice of a recall from manufacturer or supplier, JanDrugs.com will initially check and confirm if current inventory is affected by the recall, followed by checking purchase orders from the last 3 months or within the time frame noted on the recall notice to determine if JanDrugs.com previously had product that has now been recalled. Jan Drugs will also check outstanding purchase orders in transit to confirm that the lot numbers and expiry dates are for non-recalled product only.

In the event that JanDrugs.com has any recalled product, it shall immediately remove the recalled product from inventory, place it in a designated and clearly marked "quarantine" area and will thereafter make arrangements to return the recalled product to the manufacturer or supplier.

If you have received a product that is subject to recall, JanDrugs.com will provide you with details on how to return the recalled product and will also provide counseling regarding any medication related issues.

On becoming informed of the recalled product from Health Canada or the product's Manufacturer, JanDrugs.com will prepare a list of patients who may have received the recalled product. JanDrugs.com will then contact each patient by telephone. Alerting those patients of the recall of the product. Several attempts to contact the patient by telephone will be attempted with a messages left for the patient to contact JanDrugs.com. JanDrugs.com will also mail the patient a notification of the product recall.